We respond sincerely and promptly to customer complaints regarding financial instruments transactions and make every effort to provide sufficient explanations.
If a customer is not satisfied with our response, the customer may use the Financial ADR system to resolve complaints and disputes through a fair and neutral external organization.
- Complaint handling and dispute resolution organization
- Financial Instruments Mediation Assistance Center
- Address
- 2-1-13 Nihonbashi Kayabacho, Chuo-ku, Tokyo 103-0025
- Telephone
- 0120-64-5005 (toll-free)
- Hours
- Monday to Friday, 9:00–17:00 (excluding national holidays and year-end/new-year holidays)